Refund policy

**Returns & Refunds**

We want you to feel confident and comfortable with your purchase from SOLBracelets.

If for any reason you are not satisfied with your order, we accept returns under the following conditions.

Returns

  • Returns are accepted within 14 days of delivery, except where local consumer protection laws require otherwise.
  • Items must be unused, unworn, and returned in their original condition and packaging.
  • Products showing signs of wear, damage, or alteration are not eligible for return.

    Please note: Variations in natural stone color, texture, or pattern are inherent characteristics of natural materials and are not considered defects.

    Non-Returnable Items

    The following items are not eligible for return:

    • Customized or personalized items
    • Items purchased as part of a final sale
    • Gift cards

    Return Shipping Responsibility

    To ensure clarity and fairness, return shipping responsibility depends on the reason for the return:

    1. Returns Due to Product Issues (Our Responsibility)

    If the return is a result of:

    The following items are not eligible for return:

    • Incorrect item sent
    • Damaged or defective product
    • Quality issues confirmed by our support team

      We will cover the return shipping cost, and no outbound shipping fee will be deducted from your refund.

      2. Returns Due to Personal Preference (Customer Responsibility)

      If the return is due to reasons such as:

      • Change of mind
      • Preference-based decisions (e.g. style, color, or size expectations)
      • Ordering the wrong item

        Then:

        • The customer is responsible for the return shipping cost, and
        • A standard outbound shipping fee of USD 7.99 will be deducted from the refund amount to partially cover the original shipping and handling costs.

        This fee is not a penalty, but a partial recovery of logistics expenses already incurred.

        Return Shipping

        • Customers are responsible for return shipping costs.
        • We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

        Cancellations (Before Shipment)

        Orders may be cancelled before shipment by contacting our support team.
        Once an order has been shipped, it will be subject to our standard return policy.

        Refunds

        Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

        If approved:

        • Refunds will be issued to the original payment method.
        • Original shipping fees are non-refundable, except where required by law.

        If free shipping was applied at checkout through a promotional offer or discount, the standard shipping cost may be deducted from the refund amount.

        Refund processing times may vary depending on your payment provider.

        Exchanges

        At this time, we do not offer direct exchanges.

        If you wish to replace an item, please place a new order after your return has been approved and processed.

        How to Initiate a Return

        To initiate a return, please contact us at support@solbracelets.com to obtain return authorization and instructions.

        Please include your order number and reason for return in your message to help us assist you more efficiently.

        Returns must be authorized before being sent.
        Once approved, return instructions and the appropriate return address will be provided by our support team.